Delivery
Handling & Delivery Times
Oseasons has partnered up with DHL, DX, Royal Mail and Palletforce to ensure the best and fastest delivery possible. On average it takes Oseasons less than 24 business hours to dispatch your order from our warehouse.
Royal Mail Small items, including Doormats and Furniture Covers. 24-48 Hours with Tracking.
DHL Medium items, ranging from Basins to Coffee Tables. 24-48 Hours with Tracking.
DX Large items and very long items. 48-72 Hours with Tracking.Parcels
Our parcel services will be a standard delivery without book-in confirmation to the customer. Our parcel delivery service is 1-2 working days on average, depending on the parcel size and location. Depending on the parcel courier, some parcels may or may not require a signature upon receiving the goods, however they can be signed by a neighbour if you are not home.
Pallets
Our larger products may qualify for a pallet service delivery. Our standard pallet delivery service is a 2+ working day curb side delivery. Due to the pallet courier drivers contract, the driver may not be able to help to unwrap the product or take it off the pallet. The pallet will be left with the customer to dispose of. All of our pallet deliveries will require a valid customer phone number before delivery can be arranged. Our Pallet service provider will always ring the customer to agree a date before delivery. Express or dedicated day deliveries (which will have to be communicated to us on or prior to the order) will not be valid for a book-in delivery (customer will not be phoned before delivery). Next day pallet deliveries will be more expensive and will require additional payment.
Tracking Numbers
All of our couriers generate working tracking numbers. We can supply the tracking number upon request once we have dispatched your order. By default we do not send out tracking numbers automatically. To receive a tracking number, please email HelpDesk@Oseasons.com or call us on 01926 632248 with your order number ready.
Additional Charges
All of our items include Free Shipping, however, this is representative for UK mainland only (Scotland, Ireland and the Channel Islands will incur additional charges) payment of which will be required prior to shipment. Simply send us an email to HelpDesk@Oseasons.com or call us on 01926 632248 and we will give you a quote in reference to your post code. Our Free Shipping is representative of a typical Monday to Friday delivery schedule. Saturday, Sunday, Bank Holidays and Public Holidays are not covered by the Free Delivery charge. You will need to pay additional charges to receive the item outside of the typical working week. Simply send us an email to HelpDesk@Oseasons.com or call us on 01926 632248 and we will give you a quote.
Returns & Damages
Oseasons are happy to accept returns up to 28 days from the day that you received your goods. For cases such as: Misleading image or description, damaged goods etc then Oseasons will pay for the return costs. However, if you had a change of heart or don’t like the item for personal reasons, unfortunately you will need to pay for the return cost.
Return Costs for “Change of Heart” are as follows:
Originally delivered by:
Royal Mail: Approx: £4 inc Vat
DHL: Approx: £15 inc Vat
DHL XL: Approx: £26 inc Vat
DX: Approx: £37 inc Vat
Palletforce: Approx: £60 inc Vat
For damaged items – Either received damaged or damaged during use, as long as it is within the warranty period and follows the guidelines of the warranty’s cover, we will happily replace the item free of charge, offer a partial refund or offer you a collection and full refund. In order for this action to take effect, we will require photos of the damage and a brief description of why/how the item is damaged sent to us via email at helpdesk@oseasons.com.
Please Note: for a collection/return, please place the item(s) back into the original packaging, and for large bulky items that was shipped with Palletforce, please place the boxes back on the wooden pallet (please advise if you do not have the original boxes or the wooden pallet). A pallet we can supply if you did not receive one, however we will need the original boxes, to A, Resell the item if its in a resalable condition, and B, to contain the items safely on the pallet during transit back to us. We will then require a date from you that someone will be home to collect the goods.
Warranty
All Oseasons products come with a complimentary warranty ranging from 12 months to 5 years, depending on the specific product. There is no need to register or complete any forms. Your order details are kept on record and will be used to verify your warranty eligibility, determine the applicable warranty period, and ensure all actions taken align with the warranty terms.
To submit a warranty claim, you must email HelpDesk@Oseasons.com. Your email should include photographs clearly showing the issue, a brief description of what has occurred, and a valid proof of purchase such as a receipt or invoice. Once we receive your claim, a member of our team will be in touch via email or telephone to guide you through the next steps, which may involve either replacing the item or issuing a full refund, in line with your warranty coverage.
Making a Warranty Claim
The warranty is valid from the date of purchase. A valid receipt or invoice must be provided when raising any warranty claim, along with supporting photographs to help us assess the issue. All warranty communications should be directed to HelpDesk@Oseasons.com.
Approved warranty claims will result in either a replacement or a refund, as per Oseasons’ warranty terms. This warranty applies only to the original purchaser of the goods and is not transferable. Products used in commercial environments are covered by a 12-month warranty only.
What’s Not Covered
Please note that the warranty does not cover damage caused by misuse, negligence, accidental damage, alterations, incorrect assembly, or improper handling such as dragging. It also excludes damage resulting from natural weather conditions including rain, wind, snow, and excessive heat, as well as any damage caused by the use of corrosive cleaning solvents. Natural or aesthetic changes, such as oxidisation of exposed uncoated aluminium, are not covered under the warranty as they are normal and do not affect the structural integrity or performance of the product.
Product-Specific Notes
Due to the handmade nature of rattan products, slight variations in colour and pattern may occur. Additionally, colours of items shown online may vary slightly from the actual product due to differences in screen settings or lighting during photography.
Outdoor scatter cushions, as well as seat and back cushions included with your purchase, are designed to be shower-proof. However, they are not intended to be stored outdoors for extended periods. Oseasons reserves the right to decline any claims that result from improper storage or weather-related damage.
Items such as indoor furniture must be stored in a dry and suitable environment. Claims for items that have not been stored appropriately will not be eligible for warranty coverage.